International Labour Organization (ILO) Handbook--Labour Dispute Systems: Guidelines for improved performance

ILO International Dispute Systems Training

Dispute prevention and resolution is today attracting more and more attention, as the effective prevention and resolution of labour disputes is critical for sound and productive employment relations worldwide. Dispute resolution processes offer a collective bargaining resource to the interested parties, and strengthen social partnerships.

This guide is a collaborative effort between the Industrial and Employment Relations Department of the ILO and the Social Dialogue, Labour Legislation and Labour Administration Programme of the International Training Centre of the ILO in Turin, Italy.