|Title||Workplace Representation, Its Impact on Trade Union Members and Its Capacity to Compete with Management in the European Workplace|
|Publication Type||Journal Article|
|Year of Publication||2014|
|Journal||Transfer: European Review of Labour and Research|
|Pagination||537 - 558|
|Keywords||Europe, union representation, union workplace performance, workplace representation|
Drawing on questionnaire-based survey data comprising responses from the members of 14 trade union organizations based in 12 European countries, this article explores the impact of workplace representatives on perceptions of the performance of trade unions among members. The article shows that large numbers of members are dissatisfied with the quality of representation, even if a workplace representative is located at their place of work. When there is a workplace representative present, it is apparent that members view the performance of the union to be superior to that of management on a wide range of workplace tasks. When there is no workplace representative present, the performance of management is generally superior to that of the union.