Improved Metrics for Workplace Dispute Resolution Procedures: Efficiency, Equity, and Voice

标题Improved Metrics for Workplace Dispute Resolution Procedures: Efficiency, Equity, and Voice
出版物类型期刊文章
出版物年份2007
作者Budd,  J. W., and Colvin, A. J.
期刊Industrial Relations
Volume47
Issue3
Pagination460 - 479
关键词dispute resolution, employment law, grievance procedures, metrics, nonunion, union
Abstract

Many debates surround systems for resolving workplace disputes. In the United States, traditional unionized grievance procedures, emerging nonunion dispute resolution systems, and the court-based system for resolving employment law disputes have all been criticized. What is missing from these debates are rich metrics beyond speed and satisfaction for comparing and evaluating dispute resolutions systems. In this paper, we develop efficiency, equity, and voice as these standards. Unionized, nonunion, and employment law procedures are then qualitatively evaluated against these three metrics.

网址http://digitalcommons.ilr.cornell.edu/articles/578/